Custom Chatbot for Business

Custom Chatbot for Business in Malaysia

A RAG knowledge assistant for your website, WhatsApp, or internal teams with guardrails and analytics.

We build chatbots that know your SOPs, products, and policies so your team stops answering the same questions every day.

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Where Business Chatbots Break

Template chatbots give wrong answers and damage trust.

Support teams repeat the same FAQ responses daily.

Knowledge lives across PDFs, SOPs, and shared drives.

No control over what the bot can and cannot say.

What a Custom Business Chatbot Includes

We design AI automation around your data, your tools, and your compliance needs. The result is a system your team can trust and keep scaling.

RAG knowledge base built from your documents and SOPs.

Multichannel deployment: website, WhatsApp, or internal chat.

Approval and escalation flows for sensitive topics.

Analytics dashboard and feedback loop.

Multilingual support for English, Malay, and Chinese.

Before and After: Custom Chatbot Workflows

Customer Support FAQ

Before: Agents answer the same shipping and warranty questions.

After: The chatbot responds instantly and escalates exceptions.

Impact: Lower ticket volume and faster responses.

Internal SOP Assistant

Before: Teams search PDFs or ask seniors for procedures.

After: Staff query the chatbot for approved SOP answers.

Impact: Consistent compliance and faster onboarding.

Sales Product Advisor

Before: Sales teams manually check product availability.

After: Chatbot pulls live info and drafts responses.

Impact: Higher conversion and fewer delays.

Ready to automate your next workflow?

We'll scope the highest ROI workflow first and map the integration plan.

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Channels and Systems We Connect

Website chat widgetWhatsApp BusinessMicrosoft Teams or SlackSharePoint and Google DriveCRM and ticketing systemsInternal knowledge bases

Guardrails and Data Protection

Keep control of your data and comply with internal governance. We can deploy in your environment with clear retention and access rules.

Document-level permissions and access control.

Answer guardrails and escalation rules.

PII masking and content filtering.

Private or local LLM deployment options.

Custom Chatbot Delivery Process

Content Audit

Select the documents and SOPs to index.

RAG Build

Create a structured knowledge base with citations.

Guardrails

Define what the bot can answer and when to escalate.

Launch

Deploy, monitor, and refine responses.

Kuching, Sarawak Support and Training

We are based in Kuching, Sarawak. Projects are delivered with clear documentation, training, and ongoing support.

Local Enablement

Training for teams in Kuching and Sarawak.

Voice and Tone Control

Consistent brand voice and response templates.

Operational Ownership

Handover and ongoing support options.

Start With a Readiness or Cost Check

AI Readiness Score

See if your data is ready for RAG.

AI Token Cost Converter

Estimate chatbot usage costs in MYR.

SME Grant Finder

Check local grant eligibility.

Related AI Services

AI Workflow Automation

Automate tasks beyond chat.

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AI Integration Services

Connect the chatbot to live data.

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Local LLM and Private AI

Deploy chatbots in your environment.

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Custom Chatbot for Business FAQ

What makes a chatbot custom?

A custom chatbot is trained on your documents, connected to your systems, and built with guardrails that fit your business.

Can the chatbot answer in multiple languages?

Yes. We can configure English, Malay, and Chinese responses with consistent tone.

Can we control what the chatbot is allowed to say?

Yes. We define approved sources, escalation rules, and sensitive topics.

Does it work with WhatsApp and internal chat?

Yes. We support website widgets, WhatsApp Business, and internal channels.

Can the chatbot run on a private or local LLM?

Yes. We can deploy the chatbot in your private environment when needed.

Book your AI Automation Audit

We'll identify the fastest workflow to automate and give you a clear build plan.

Book AI Automation Audit