Software & IT Company in Kuching, Sarawak
Custom business software, automation, AI and OCR, and business systems — designed, built, and supported from Brighton Square, Kuching.
If you are looking for a software company in Kuching that studies your workflow before proposing technology, GreatRise has been doing exactly that for Sarawak SMEs, mid-sized firms, and government-linked organisations since 2009.
Why Businesses Look for a Local Team
Vendors from KL or overseas deliver a system, then disappear when you need changes.
Off-the-shelf software does not follow how Sarawak operations actually run.
Your team needs support in person — in English, Malay, or Chinese.
You want one accountable partner for software, automation, and systems, not five vendors.
What Working With a Kuching Team Changes
A local team changes how a project feels. We sit with your staff, walk your actual process on site, and stay accountable long after go-live.
What It Costs to Work With Us
Come to us with a process that is costing you time and we will tell you what fixing it involves — including when the answer is cheaper than you expected, or when you do not need us at all.
Automation projects: fixed scope, typically RM 8,000-15,000
How Local Delivery Works in Practice
Walkthrough to Working System
One Accountable Partner
Support That Shows Up
Custom Software Development in Kuching for SMEs
GreatRise IT Consulting is a software house in Kuching, Sarawak. Since 2009 we have designed, built, and supported custom business systems for SMEs, mid-sized firms, schools, healthcare and aged-care operators, membership bodies, and government-linked organisations.
A typical starting point is a process that has outgrown Excel, paper forms, or WhatsApp. We walk that process on site, write the rules down, and build the system around it. Smaller businesses can start with one workflow and extend the system in phases, so the first step does not have to be a full ERP replacement.
Purchase requests on paper or WhatsApp
Online requests, a budget check, and approval routing in one place. See our e-procurement system work.
Stock tracked in Excel
Issue approval, low-stock alerts, and purchasing links in an inventory management system.
Member records in spreadsheets
One record per member and a portal members log into, built as a membership management system.
Approvals chased by email
Forms, routing rules, reminders, and an audit trail through business process automation.
Invoices typed in by hand
Supplier invoices read and posted into Biztrak or your accounting system with invoice OCR.
A shared workbook nobody trusts
A multi-user web system with roles, validation, and history: an Excel to web application.
What We Do in Kuching
GreatRise IT Consulting is a custom business software and process automation company. We also implement Biztrak accounting and FlexHR payroll as authorised partners, and support the infrastructure underneath.
Custom Business Software
E-procurement, budgeting, membership, school, healthcare, booking, and parking systems built around your workflow.
Business Process Automation
Approval workflows, quotation automation, Excel-to-web conversion, and API integration.
AI & OCR Solutions
Invoice and bank statement OCR, document processing, and WhatsApp chatbots.
Business Systems
Biztrak accounting and FlexHR payroll — implemented, trained, and supported locally.
IT Infrastructure
Server, cloud, networking, and managed support that keeps it all running.
Long-Term Support
We maintain and improve the systems we deliver, year after year.
Project Experience: Procurement and Approval Software
For businesses choosing a software company in Kuching, our procurement work is one example of the systems we develop. It connects online purchase requests, departmental budget checks, approval routing by amount, electronic POs and supplier access. Staff record deliveries against the PO in an E-tracking module. Finance pays through a separate system and manually updates the payment status, so department staff can see whether it has been paid.
The work brings department staff, managers, finance and suppliers into a shared process. Explore the procurement workflow and diagram to see the steps, or discuss your own approval process with our Kuching team.
Serving Kuching and All of Sarawak
We are based at Sublot 22, Brighton Square, Jalan Song, Kuching. Delivery is onsite across Kuching, with onsite arrangements for Sibu, Miri, and Bintulu, and remote delivery for Sabah and Peninsular Malaysia.
Office hours are Monday to Friday, 8:30am–5:30pm. Reach us at +60 12-889 1144 or info@gritc.com.my — or message us on WhatsApp.
Choosing an IT Partner in Kuching
Whoever you shortlist, ask the same questions: Have they built systems like yours before? Will they study your workflow before quoting? Who exactly supports you after go-live? Our guide covers what to look for — and our project experience page shows the systems we have delivered.
What to look for, what to avoid, and why local expertise matters.
Systems delivered since 2009, grouped by industry, with case studies.
How we design and build systems around real workflows.
Prefer to talk to a local team?
Call, WhatsApp, or drop by Brighton Square — tell us what is slowing your operations down.
Systems We Work With
Data Control and Governance
Keep control of your data and comply with internal governance. We can deploy in your environment with clear retention and access rules.
How We Deliver
Understand
We visit, walk your current workflow, and define the real problem.
Design
A practical solution designed around your process and budget.
Build & Integrate
Develop, connect your existing systems, and test with real users.
Deploy & Support
Go live with training, then long-term local support.
Rooted in Kuching
We are based in Kuching, Sarawak. Projects are delivered with clear documentation, training, and ongoing support.
What We Build
Systems built around how your organisation works.
Approvals, quotations, and integration without busywork.
Accounting and HR platforms with local implementation.
Practical AI automation delivered onsite from Kuching.
Kuching IT Company FAQ
Sublot 22, Brighton Square, Jalan Song, 93350 Kuching, Sarawak. Office hours are Monday to Friday, 8:30am–5:30pm — call +60 12-889 1144 or WhatsApp us to arrange a visit.
Custom business systems — e-procurement, budgeting, membership, school, healthcare, booking, parking, portals, and mobile apps — plus business process automation, AI and OCR solutions, and Biztrak and FlexHR implementation.
Both. We build for SMEs and mid-sized firms as well as schools, healthcare and aged-care operators, membership bodies, and government-linked organisations. Projects are scoped in phases, so a smaller business can start with one workflow and extend the system later.
A software house. We design and write the custom systems we deliver, and we support them after go-live. We also implement Biztrak accounting and FlexHR payroll as authorised partners, because for standard accounting and payroll a ready product beats a custom build.
Yes. We deliver onsite in Kuching and arrange onsite work across Sarawak, including Sibu, Miri, and Bintulu. Sabah and Peninsular Malaysia are served remotely.
Yes — long-term support is the point of choosing a local partner. We have maintained and improved operational systems for clients since 2009.
Contact us with a short description of the problem or workflow. We usually begin with a conversation or site visit, then propose a practical approach with a written quotation.
A focused automation project is fixed scope, typically RM 8,000-15,000, and runs two to three weeks. Full business systems — e-procurement, budgeting, membership, and the like — are scoped individually, because the cost is driven by how many approval paths, integrations, and user roles are involved rather than by page count. We quote in writing after we have seen the process, and the number does not move mid-project unless you change the scope.
Yes, and it happens regularly. Sometimes the answer is a configuration change to a system you already own, an off-the-shelf product, or fixing a process before automating it — automating a broken process just produces the wrong answer faster. We would rather give you that answer for free and be the people you call for the next problem.
Sometimes. SME digitalisation grants and Sarawak state programmes have co-funded qualifying digital solutions, but intakes open and close, so we check what is open before you commit rather than after you have paid. Our free SME Grant Finder tool shows each programme's eligibility and current status.
Talk to a Kuching Team
Describe your workflow, software problem, or systems requirement. We will propose a practical approach — in person if you like.